Rapid7 Support Resources

Customer Portal

Connect with Support

Need help? We’ve got you covered. Sign into the Customer Portal for our top recommended help articles, and to connect with our awesome Support Team.
Create and manage your cases with ease and get routed to the right product specialist.

Customer Portal Sign In

Having trouble logging in?

Customer Support Guidebook

Learn how the Rapid7 Customer Support team can support you and your organization

Training & Certifications

Be awesome at everything you do -- get trained by Rapid7 experts and take your security skills to the next level.

Learn more

Consulting Services

Need a hand with your security program? From planning and strategy to full-service support, our Rapid7 experts have you covered.

View all services

Product Documentation

Find help using and administering Rapid7 products

InsightAppSec InsightIDR AppSpider Metasploit InsightConnect InsightOps InsightVM Komand Nexpose
View all docs

Read What’s New on the Rapid7 Blog

Metasploit Wrap-Up
All about that RDP Things have been ramping back up as we have been getting back up to speed as we have rehydrated from our trek to the desert and now we have two Exploits That Shall Not Be Named focusing our attention on RDP. For now improvements to our protocol handling have focused on things that...
Adam Cammack
Aug 23, 2019
Read More
Why the Security Poverty Line Is Our Industry’s Responsibility to Fix
On this week’s episode of Security Nation, we had the pleasure of speaking with Wendy Nather, the head of of advisory CISO services at Duo Security (now part of Cisco). Our podcast highlights guests who have taken on a challenge that has advanced security in some way, and Wendy’s work on the security...
Bri Hand
Aug 23, 2019
Read More
This One Time on a Pen Test: Missed a Spot
Each year, Rapid7 penetration testers complete hundreds of internally and externally based penetration testing service engagements. This post is part of an ongoing series featuring testimonials of what goes on beneath the hoodie. For more insights, check out our 2019 Under the Hoodie report. Penetration...
Ted Raffle
Aug 23, 2019
Read More
More recent blog posts

Visit the Customer Portal

File a case, view your open cases, get in touch.

Launch Portal